Terms & Conditions
Last updated on September 23, 2019
This website is operated by La Maison Orphée Inc. In this website, whenever the terms "we", "our" and "ours" is used it refers to Maison Orphée.
We reserve the right to update, change or replace any part of these Terms & Conditions by updating or changing them on our website at any time. It is your responsibility to check this page at regular intervals to identify any changes or updates made. By continuing to use our website and social networks or to consult them once changes have been made and posted, you accept the changes.
By accepting the Terms & Conditions of our website and our social networks (Facebook, Instagram, Twiter, Pinterest, etc.) you declare that you have reached the age of majority in the state or province where you reside. If you are not a major, your parent or legal guardian must have explicitly given you their consent so that you can consult our website and our social networks.
You should not use our products for illegal or unauthorized purposes. You must not transmit computer viruses or destructive codes of nature.
If you violate any of these conditions your right to connect to our website or our social networks could be suspended or revoked.
- Creating an account and communication preferences
In order to access and use certain parts of our website, in particular to make an online order, you will need to register and create an account on our website. By creating your account, you agree to (a) Provide us with truthful, up-to-date and complete information, (b) Verify and update when necessary the information you have provided us, (c) Ensure that you safeguard the security of your account by not sharing your login password to your account, (d) Inform us immediately if you suspect or discover a security breach in connection with your account or our website.
By creating your account, you also agree to receive electronic communications from Maison Orphée . These communications may concern, but are not exclusive, payment authorization, change of password and other transactional information.
You will receive promotional communications only if you have agreed to receive this type of communication by checking the box provided for this purpose during your account creation or your order. You can also subscribe to our promotional communications by registering to our email newsletter via our website, contests. Promotional communications can be special offers, newsletters, surveys, company information and any other information that we think might be of interest to you. You can unsubscribe at any time from these communications by clicking on the link in the email sent to you.
- Information on our website
We will not be held accountable if the information available on our website is not accurate, exhaustive or updated. Information is provided only for general information purposes and should not be used as the sole basis on which decision-making is based without consultation of primary, more accurate or more up to date sources.
The information on our website, our social networks or transmitted by telephone or email has not been evaluated by health Canada or the FDA in the United States. This information is not intended to diagnose, treat, cure or prevent any disease. The information should not be used as a therapeutic treatment, such as the replacement for advice from health care professionals. La Maison Orphée is not responsible for the misuse, directly or indirectly, of any product sold to consumers. Our products are sold for food purposes. Please consult a health care professional for any different use.
You have a limited, non-exclusive, non-transferable right to create hyperlinks to our website. However, these links must not put forward Maison Orphée , its employees and officers or any of our products, in a way that would be defamatory, derogatory, misleading, deceptive. Hyperlinks should not lead to illegal sites or contain illegal, offensive, harassing or objectionable documents. This limited right can be cancelled at any time.
You may not use any logos, trademarks, photos or any proprietary graphic artwork without our written consent.
- Third party links
Third party links on our site will give you access to third party websites that we are not associated with. It is not our responsibility to review or evaluate the content or accuracy of third party documents or websites and we are not responsible for them.
- User content
If you send or share with us (via our website, our social networks, in person, by email or by phone) ideas, suggestions, proposals, comments, recipes, photos, videos, music, text, graphics or any other material, you agree that we may, at any time and without restrictions, modify, copy, publish, distribute, translate and otherwise use and support any user content you send us.
By sharing User Content via our website or other means of communication, you warrant that this content, (a) Is not confidential, (b) You have the rights to this content or have obtained the rights to use this content, (c) You allow it to use this content, (d) Does not contain defamatory, violent or obscene elements or does not contains any computer viruses or malware.
- Errors, inaccuracies and omissions
It may happen that information on our site contains typographical errors, inaccuracies or omissions related to our product descriptions, prices, promotions, offers, delivery costs, routing time and availability. We reserve the time to correct any errors, inaccuracies or omissions and to change, update the information or cancel the orders if the information related to the service or the entire website relating thereto is inaccurate, at any time and without notice (even if you have already submitted your order).
- Aggressive behavior
We are proud to offer you the best customer experience. Please take note that we do not tolerate any aggressive behaviour towards our employees. If you have any problems with our services or our products, please do not hesitate to contact us.
- Promotional offers
Our promotional offers can be subject to specific promotional guidelines and restrictions. Promotions apply exclusively to maisonorphee.com until the specified deadline or until depletion of stocks. Promotions are not valid on prior purchases and cannot be combined with other offers, coupons, promotions. Prices, specifications, availabilities and conditions can be changed without notice.
Purchasing for resale on our website is prohibited.