Last updated on January 15, 2024
Please take a moment to read and fully understand the terms that regulate the use of the transactional portion of the Maison Orphée website. Making an online purchase constitutes your commitment to abide by these terms.
We reserve the right to modify these conditions at any time without prior notice.
PRODUCT AVAILABILITY
We offer the opportunity to purchase on our showcase website some products with limited or seasonal availability, which may be scarce or not available in stores. Due to this "web exclusivity" concept, we reserve the right to impose a quantity limit or maximum per cart.
Maison Orphée reserves the right, without prior notice or obligation, to discontinue or modify the selection of products offered on this website.
The colours of the products presented on the website have been reproduced as faithfully as possible but may vary slightly from the actual product.
PRICE AND TAXES
The prices indicated on the website are in Canadian dollars ($). Maison Orphée reserves the right to modify them at any time without notice.
All our products are subject to applicable taxes in the province or territory where they are shipped.
PAYMENT AND BILLING
By using a credit card, you guarantee that you are authorized to use this method of payment and authorize Moneris to debit the total amount of the order, including the purchase amount, as well as any applicable delivery fees, taxes, and other charges.
If your payment method cannot be verified, is invalid, or is declined, your order will be suspended and/or canceled.
POSTAL SERVICES
Maison Orphée ensures delivery, in Canada only, of all its products through various postal companies, including Purolator, UPS, Canada Post, and FedEx.
ORDER PROCESSING
Orders placed on our website are processed within 5-10 business days, from order processing to shipping.
SHIPPING FEES
To guarantee the delivery of your order, a fixed fee will be added to the total amount based on the location of the shipping address. By proceeding with the payment, you consent to this additional charge.
Please note that we reserve the right to modify the shipping fees without prior notice, whether to increase, decrease, add, or eliminate them.
Fixed shipping fees :
- $10.00 for Quebec.
- $20.00 for Ontario.
- $25.00 for other provinces and territories of Canada.
- Free delivery with a purchase of $100 or more, applicable only for Quebec.
RECEIVING YOUR ORDER
Upon receipt of your order, it is your responsibility to inspect it and contact us as soon as possible if an item is damaged, missing, or if you have received the wrong item so that we can assess the issue and provide a solution.
Please contact us by phone (800-667-1530) or by email (info@maisonorphee.com) to clearly explain your situation and provide us with your order number.
REPLACE A PRODUCT
Maison Orphée provides the option to replace a product that has defects or a broken or defective packaging with the same item or with a product of equivalent value in case the original product is out of stock or discontinued. We will cover the shipping costs for this replacement.
REFUND
If a product replacement is not suitable for various reasons, it is possible to request a refund only for the defective product(s). You will then be reimbursed according to the original payment method.
Please note that your bank or credit card company may take some time to process and display the refund in your account. A confirmation email will be sent to you.
MODIFICATION AND CANCELLATION
If you wish to cancel or make changes to an order that is currently being processed, please contact us by phone or email, providing your order number and specifying the modifications to be made. We will do our best to accommodate your request.
Please note that once your order enters the processing phase in our warehouse, we will no longer be able to modify or cancel it.
CONTACT US
For any other situation or exceptional case, please contact us by phone (800-667-1530) or by email (info@maisonorphee.com).
We are here to assist you and answer your questions.